Privacy Policy

1. Who We Are

Timothy Bowen Building & Maintenance is a building contractor based at Ballinure Road, Mahon, Cork, Ireland. We provide house extensions, renovations, new builds, attic conversions, driveways, garden rooms and general maintenance services across Cork city and county.

For the purposes of the General Data Protection Regulation (GDPR) and Irish data protection law, the data controller is:

Timothy Bowen Building & Maintenance
Ballinure Road, Mahon, Cork, Ireland
Email: info@timothybowen.ie
Phone: 085 731 1152

2. What Data We Collect

We collect personal data when you submit an enquiry or quote request through our website forms. The data we may collect includes:

• Full name
• Phone number
• Email address
• Project type and description
• Approximate budget and preferred start timeframe
• How you heard about us
• Any additional information you choose to provide in a message or description field

We may also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site. This data is collected through standard web analytics and does not identify you personally.

3. How We Use Your Data

We use the personal data you provide solely for the following purposes:

• To respond to your enquiry or quote request
• To arrange a site visit or telephone consultation
• To prepare and send you a written quotation
• To follow up on a previous enquiry or quotation
• To manage ongoing communication during a project

Our legal basis for processing your data is legitimate interests — specifically, responding to a direct request for information or services that you have initiated. Where we send follow-up communications beyond the initial response, we rely on your implied consent arising from your enquiry.

We do not use your data for unsolicited marketing, profiling or automated decision-making. We will never sell or rent your personal data to any third party.

4. CRM & Data Storage

Enquiry and contact data submitted through our website forms is stored and managed using GoHighLevel (GHL), a customer relationship management (CRM) platform. GoHighLevel stores data on secure cloud infrastructure and operates under a data processing agreement that is compliant with GDPR requirements.

GoHighLevel's privacy policy and data processing terms are available at their website. As the data controller, Timothy Bowen Building & Maintenance remains responsible for how your data is used within this platform.

Data may also be stored in email correspondence and internal records held by Timothy Bowen Building & Maintenance. All reasonable technical and organisational measures are taken to keep this data secure.

5. Data Retention

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected:

• Enquiries that do not result in a project: up to 12 months from the date of last contact.
• Enquiries that result in a quotation: up to 3 years, to allow for follow-up or future project planning.
• Data related to completed projects: up to 7 years, to comply with legal and tax obligations.

After the applicable retention period, personal data is securely deleted from our systems.

6. Third Parties

We do not share your personal data with third parties for marketing or commercial purposes. We may share data in the following limited circumstances:

• Service providers: Platform providers such as GoHighLevel (CRM) and our website host, solely to operate our services. These providers are contractually bound to process your data only on our instructions.
• Legal obligation: Where we are required by law, court order or regulatory authority to disclose information.

We do not transfer your personal data outside of the European Economic Area (EEA) except where appropriate safeguards are in place as required by GDPR.

7. Your GDPR Rights

Under the General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to any legal obligations we have to retain it.
• Right to restriction: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@timothybowen.ie. We will respond within one month of receiving your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission Ireland at www.dataprotection.ie.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and to collect anonymous usage statistics. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to understand how visitors use the site (e.g. pages visited, time on site). This data is anonymised and does not identify you personally.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please get in touch:

Timothy Bowen Building & Maintenance
Ballinure Road, Mahon, Cork, Ireland
Email: info@timothybowen.ie
Phone: 085 731 1152

This policy may be updated from time to time. The date at the top of this page reflects the most recent revision.